We frequently come across 1 of 2 scenarios. We either have a company that has a tool (or set of tools) that are in place and no matter the work they put into them, the tool doesn’t fit their need and they don’t move on and find a better tool, or we have a company that switches tools or vendors the minute there is a sign of trouble. Neither of these are good or healthy. This week Jason and Jim discuss when it is the right time to switch to a new tool or vendor. What should be taken into account before making the firm decision to stay or move? Are either staying too long or changing too frequently signs of a bigger organizational issue?
THINGS WE MENTIONED
The Gibson Girl Lounge at The Grand America
Hellfire Sushi Challenge at Kobe Sushi
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The right time to switch tools or vendor is an interesting topic because objectively there is probably no such thing as a good time. Ironically I was having a conversation with a leader last week, and she posed a similar question to me because they are in the process of switching analytic platforms.
Understanding the business and the history of the organization the simple answer is to show the benefits of the new solution. The old solution does not serve the needs of the current (digital) market. The hard work is taking current analytics reporting and analysis structure and bringing it over to the new solution. I made the point that to alleviate the pain points is to show how scalable it is. Marketing people love to hear the term speed to market.
There was a lot to unpack in this conversation. I enjoyed it.